Shipping policy

ORDERS ARE SHIPPED WITH ANPOST.IE OR WITH FEDEX BASED ON THE COUNTRY OF DESTINATION. OUR GOAL IS TO SHIP ORDERS AS QUICKLY AS POSSIBLE AND TO PROVIDE TRACKING INFORMATION ON 100% OF FEDEX SHIPMENTS AND ON THE VAST MAJORITY OF ANPOST.IE SHIPMENTS. WE ALLOW CUSTOMERS TO EDIT THEIR ORDERS FOR 16 HOURS FROM WHEN THE ORDER IS PLACED SO NO ORDER WILL SHIP FOR 16 HOURS AFTER IT IS PLACED. YOU CAN EDIT YOUR ORDER ON THE ORDER STATUS PAGE. ONCE AN ORDER SHIPS YOU WILL RECEIVE A DISPATCH EMAIL WITH TRACKING INFORMATION ALLOWING YOU TO TRACK YOUR ORDER. ALL ORDERS ARE SHIPPED FROM IRELAND WHICH IS INSIDE THE EU SO THERE ARE NO ADDITIONAL CHARGES FOR DELIVERIES TO EU COUNTRIES. FOR SHIPMENTS TO NON EU COUNTRIES DUTY AND LOCAL TAXES MAY APPLY. ORDER INVOICE IS SENT WITH ALL ORDERS TO EU AND NON EU COUNTRIES TO ENSURE NO ORDER IS DELAYED WHEN ARRIVING INTO NON EU COUNTRIES.

FREE DELIVERY WHEN APPLIED TO AN ORDER IS SUBJECT TO CHANGE SHOULD THE VALUE OF THE ORDER LATER CHANGE AND THE SHIPPING FEE APPLICABLE AT THE TIME OF ORDER MAY BECOME APPLICABLE TO AN ORDER WHICH ORIGINALLY HAD FREE DELIVERY. THIS COULD HAPPEN FOR EXAMPLE IF AN ORDER INITIALLY EXCEEDS THE VALUE OF €75 FOR FREE SHIPPING AND THE CUSTOMER LATER MAKES A PARTIAL RETURN OF AN ITEM ON THE ORDER FOR A REFUND OR A CREDIT WHICH BRINGS THE VALUE OF THE ORDER BELOW THE LIMIT FOR FREE DELIVERY. THIS TERM IS IN PLACE TO DEAL SPECIFICALLY WITH UNACCEPTABLE CUSTOMER BEHAVIOUR WHICH HAS FORCED US TO ADD THIS TERM TO OUR FREE SHIPPING SERVICE. FREE SHIPPING IS BASED ON THE VALUE OF THE ORDER AND THEREFORE IS THE VALUE OF THE ORDER CHANGES THEN THE SHIPPING COST MAY BECOME PAYABLE LATER. THIS PRIMARILY IS IN PLACE WITH REGARDS TO RETURNS WHERE THE VALUE OF ORDERS DROPS BELOW THE VALUE FOR FREE SHIPPING. WE EXPECT THIS TERM TO IMPACT VERY FEW IF ANY CUSTOMERS AND WE ARE OPEN TO BRINGING THIS TERM BEFORE OUR CUSTOMER FORUM FOR A VOTE BY WAY OF A SURVEY.